Free software for live chat

You can talk directly with your website visitors, boost customer satisfaction, and increase sales — all for free. The software you choose will depend on your needs, but there are a few standard features you should look for when choosing a live chat add-on. HubSpot's live chat software is integrated with its CRM , so your incoming chats will be automatically logged to your customer's contact profile. Your agents can look up previous chats and recall information that may be relevant to their current case.

That way, if a customer is experiencing a reoccurring issue, your team can provide a different solution to ensure long-term success. Another cool feature that HubSpot provides is its chatbot builder. You can create a chatbot, personalize its response logic, and install it onto your website for free. This lets you provide hour support because you can keep your chatbot active outside of your normal working hours.

Even if you don't have a human rep to transfer to, the bot can refer customers to self-service resources like your community forum or knowledge base. All incoming chats are routed to a central location, making it easy to manage inquiries regardless of their source. This helps your team provide a seamless, omni-channel experience to your entire customer base.

Image Source. It uses "Smart Replies" to respond to repetitive questions that it observes over time. This saves customers time and communicates consistent troubleshooting steps for common issues, so customers won't complain that one rep gave them different treatment than another when working on a similar problem. Clickdesk is a live chat software that gathers extensive information about your customers.

For example, it includes a "Maps" feature that identifies the customer's location when they open a chat. Your team will know exactly where a customer is chatting from and can assign a rep that's best-suited to assist that customer.

This is particularly useful for international companies who may be working with people that speak different languages. Clickdesk also offers pre-chat surveys, which are forms that are displayed before a chat is started. You can ask customers to provide their names, emails, and any other information you desire before hopping on a chat with them.

This not only prepares your reps for the upcoming conversation but it's also valuable data that your team can use to build long-term relationships. Chatra focuses on creating a delightful chat experience for your customers. It includes features like typing notifications and read receipts that notify customers whenever your team is reading and responding to their issues.

This keeps customers engaged with your reps, which prevents miscommunication and abandoned chats. One unique feature that Chatra offers is its offline messaging tool.

When none of your reps are available, Chatra displays a message that lets customers know your team is busy and will get back to them soon. Reps can also respond to chats via email, so they don't have to be logged into Chatra's software to continue a case. That way, if your rep just left the office and a customer has a follow-up question, reps can respond quickly without having to log back into their account.

When it comes to live chat software, Pure Chat is a very user-friendly option. It's easy to install and you only have to add a few lines of code to your website. If you're not happy with how it looks or performs, you can simply remove it at a moment's notice. This makes Pure Chat a low-risk option for live chat support. Additionally, Pure Chat gives you the option to customize your chat widget.

You can control how the widget looks so it aligns with your company's branding. And you can edit how the widget appears on both mobile and desktop interfaces to create a completely personalized experience.

Olark offers some interesting reporting features for its live chat tools. It has real-time reports so your team can analyze chat volume, customer satisfaction, and agent activity as often as you'd like.

It just happens automatically. Second, it allows you a full view of your visitor and customer communications as well as contact property data of those you chat with giving you an edge in terms of context. The whole live chat system is built on their Conversations product, which is like a free, collaborative inbox that the whole company can use to collaborate on incoming messages. Deals, tickets, and more can be spun up from live chats and transcripts are stored on the contact record in the CRM.

The targeting capabilities are limited, at least on the free setup. Website: l iveagent. LiveAgent launched a free live chat tool as an integral part of their free help desk software. The software is ideal for small to medium-sized businesses across all industries. Using the software, you can chat with customers in real-time, while viewing and managing important customer information. All of your live chat conversation transcripts will be saved in the form of a ticket, so you can review what was said to your customers as needed.

Apart from enabling users to chat with customers in real-time, the free software also offers free ticket management, CRM, call center, and knowledge base functionality. Website: crisp. Like many of the live chat tools featured here, Crisp uses chat windows to support customer messaging and feedback gathering.

Companies with longer sales cycles, for example, will enjoy the ability to send drip marketing campaigns from the program, based on data gathered by Crisp. SaaS companies that promise certain uptimes may benefit from these proactive communications. Website: Acquire.

Acquire live chat solution help you to engage with your visitors and customers at the most critical point of their journey. Use of AI-driven assistance mechanism automatically interprets common customer queries and resolves them without involving your service agents. Send behavior based auto messages to garner engagement. Empowers the agent to resolves complex issues in the first interaction with co-browsing. JivoChat offers a robust onmichannel business messenger that enables sales and support teams to connect with users via live chat, phone, email and social media channels.

The live chat application provides a single point of record for support and sales reps. Agents receive all chats, emails, and calls in a single, easy-to-navigate window, which enables faster response and resolution times. The platform offers a host of features that can be used to improve communications with website visitors, including automatic triggers, callbacks, detailed visitor information, CRM integration, and easy connections with other chat tools such as facebook messenger and WhatsApp.

JivoChat is used by over , websites, and with a 4. Website: livesupporti. Like Tawk, LiveSupporti uses geolocation features to enable agents to provide targeted support. Website: livezilla. Like other programs described here, LiveZilla offers three core features: live chat, user monitoring and user ticketing.

We got lots of leads on live chat and were able to close a big sale last week. MyLiveChat seamlessly connects with a wide variety of third-party apps. Integrate your chat with them to provide even better customer service. Get Started Learn More. Engage with your website visitors now Live chat is a faster and more personal way for you to engage your customers.

Start Now. See it on your website. Live Chat for your website. Talk to your customers in real-time. Why MyLiveChat Grow your business with better web chat. Unlimited Chats and Free! Chat Customization. Communicate faster than ever. Unlimited Sites. SSL Secured. Proactive Chats.